Millwall Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which storage services are provided by Millwall Storage to customers using our self storage, container storage, and related storage solutions. By making a booking, paying a deposit, accessing a unit, or otherwise using the service, you agree to be bound by these terms. If you do not agree to any part of these terms, you must not proceed with the booking or use of the storage facility.

These terms apply to all storage agreements entered into with Millwall Storage unless we expressly agree otherwise in writing. They are intended to create a clear and fair legal framework for the use of our services, covering the booking process, payments, cancellations, liability, prohibited items, waste regulations, and the law that applies to the agreement. We may update these terms from time to time, and the version in force at the date of your booking will normally apply unless a later change is required by law.

These terms should be read carefully before you confirm a reservation or begin using a unit. If you are booking on behalf of a business, you confirm that you have authority to bind that business. Where the customer is an individual, references to “you” and “your” apply to that individual; where the customer is a company or other organisation, those references apply to the organisation and its authorised representatives.

1. Booking Process

To reserve a storage unit, you must complete the booking process provided by Millwall Storage and provide accurate, complete, and current information. This includes your full name, billing details, contact information, and any identification details reasonably requested for verification, security, or regulatory purposes. We may decline or cancel a booking if the information supplied is incomplete, false, or misleading.

Reservations may be made in advance, but a booking is only confirmed once we have accepted it and, where required, received the relevant payment or deposit. Confirmation may be issued electronically or in writing. The unit allocated to you may be changed before move-in if necessary for operational reasons, provided the replacement unit is of a comparable size and suitable for the purpose agreed.

1.1 Access and use at commencement

Before you take possession of a unit, you may be asked to provide proof of identity, proof of address, or company registration documents, depending on the type of customer. You agree to comply with any site rules, access procedures, and security requirements notified to you at the time of booking or on arrival. Your storage period begins on the agreed start date, whether or not you place goods in the unit on that date, unless we agree otherwise in writing.

Millwall Storage may refuse access where required identification has not been provided, where payment has not been made, where the use of the unit would breach these terms, or where we reasonably believe that granting access would create a safety, security, legal, or operational issue.

2. Payments and Charges

You must pay all fees associated with your storage agreement in advance unless we agree a different arrangement in writing. Charges may include rent, deposits, administrative fees, late payment charges, lock replacement costs, cleaning costs, disposal fees, or any other fees stated in your agreement. All prices are subject to change, but any increase will normally take effect only after notice and in accordance with the agreement or applicable law.

Payment must be made by the methods we accept at the time of booking or renewal. If a payment fails, is reversed, or is not received when due, we may suspend your access, withhold keys or access codes, or refuse continued storage until the account is settled. You remain responsible for all charges incurred during the period your goods remain in the unit, even if you no longer access the premises.

Any deposit paid is held as security for your compliance with the agreement and may be applied against unpaid rent, damage, cleaning, removal, or disposal costs, or any other amounts properly due to us. Where the deposit is not required to meet such obligations, it will be returned within a reasonable period after the end of the agreement, subject to deductions permitted by these terms.

3. Cancellations, Termination, and Early End

You may cancel a booking before the start date by giving notice in the manner we require. Any right to a refund will depend on the timing of cancellation, whether the unit has been reserved exclusively for you, and whether any non-refundable fees were paid. Where a booking is cancelled after the start date or after you have taken possession of a unit, rent for the notice period and any outstanding charges remain payable.

We may terminate or suspend the agreement immediately if you breach these terms, fail to make payment, provide false information, store prohibited items, create a health or safety risk, or use the unit unlawfully. We may also end the agreement if the facility is being closed, refurbished, or otherwise made unavailable, provided we give reasonable notice where practicable.

At the end of the agreement, you must remove all goods, clear the unit, leave it in a clean condition, and return any keys, fobs, or access devices. If you fail to do so, we may treat the items as abandoned where permitted by law and may remove, store, sell, dispose of, or otherwise deal with them in accordance with our rights under the agreement and relevant legislation.

4. Customer Responsibilities

You are responsible for ensuring that your goods are suitable for storage and are packed, labelled, and protected appropriately for the storage period. Unless we have expressly agreed to provide a specific service, we do not inspect, catalogue, count, or verify the contents of your stored items. You must maintain adequate insurance for your goods if you wish to protect against loss or damage, as our liability is limited as set out below.

You must keep your access details confidential and must not permit unauthorised persons to use your unit or access credentials. You are responsible for the actions of anyone you allow onto the premises or to handle your stored property. Any damage caused by you, your agents, employees, contractors, visitors, or carriers may be charged to you in full.

You must notify us promptly of any change to your contact details, business status, or billing information. If we need to send notices, invoices, or warnings, we may rely on the contact details last provided by you. Communications sent to those details are treated as received in accordance with ordinary business practice.

5. Liability, Risk, and Insurance

Storage is at your own risk to the extent permitted by law. Millwall Storage is not responsible for loss or damage to your goods unless caused directly by our negligence, fraud, or deliberate misconduct, or unless liability cannot lawfully be excluded. We do not accept responsibility for indirect loss, loss of profit, loss of business, or consequential loss arising from your use of the service.

We take reasonable steps to operate and maintain the facility safely and securely, but we do not guarantee uninterrupted access, perfect security, or immunity from theft, fire, flood, electrical failure, infestation, vandalism, or events outside our control. You should ensure that your own insurance covers the full replacement value of your goods, and any specialist items should be insured specifically if needed.

Where we are liable for loss or damage, our liability will be limited to the amount required by law and, where lawful, may be capped at the lesser of the value of the affected goods or any other cap stated in the agreement. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.

6. Waste Regulations and Prohibited Disposal

You must not use the storage unit or any part of the facility as a dumping ground for waste, rubbish, or unwanted property. All goods placed into storage must be lawful to store and must not create environmental, hygiene, or regulatory issues. You are responsible for removing all packaging, pallets, cardboard, broken items, and other waste that arises from your move-in or move-out, unless we expressly agree to handle it and charge a fee for doing so.

The storage of hazardous, toxic, infectious, explosive, radioactive, or environmentally harmful materials is strictly prohibited, as are items that are illegal, stolen, counterfeit, or obtained unlawfully. This includes, without limitation, fuels, chemicals, asbestos, gas cylinders, fireworks, weapons, and any waste requiring specialist licensing or treatment. You must comply with all applicable waste management, environmental protection, and duty of care obligations under UK law.

If you leave waste, spillages, contaminated materials, or prohibited items in or around the unit, we may remove and dispose of them at your expense and may charge for labour, transport, skips, specialist cleaning, and disposal. You may also be liable for any fines, penalties, claims, or losses arising from your breach. If necessary, we may notify the relevant authorities where we reasonably believe a legal requirement or safety concern exists.

7. Access, Security, and Site Conduct

You agree to follow all security procedures, opening hours, and site rules communicated by Millwall Storage. We may use CCTV, access logs, alarms, lighting, locks, and other security measures for the protection of the premises and users. However, these measures do not create a guarantee of safety, and you remain responsible for securing your own unit with an approved lock or other authorised method.

Smoking, open flames, disorderly conduct, and any behaviour that creates risk, nuisance, or obstruction are prohibited. You must not interfere with security equipment or access systems. We may restrict or withdraw access temporarily for maintenance, emergencies, legal compliance, suspected breach, or events beyond our control. Where reasonably possible, we will restore access as soon as practicable.

We may inspect the exterior of units or the premises, and where there is reasonable cause, we may enter a unit in accordance with law and the agreement, for example to deal with an emergency, prevent injury or damage, check compliance, or where required by a lawful authority. Where circumstances allow, we will make reasonable efforts to notify you before doing so.

8. Default, Recovery, and Disposal Rights

If you fail to pay sums due or otherwise breach the agreement, we may exercise any rights available to us under contract or law, including charging interest or reasonable recovery costs where permitted, suspending access, and retaining goods until amounts owing are paid. If goods remain in the unit after termination and you do not collect them within the required period, we may take steps to recover our losses.

Any sale, disposal, or other handling of goods will be carried out in line with the agreement and applicable legal requirements. Where we sell goods, any proceeds will first be applied to unpaid rent, costs, and reasonable expenses. Any surplus will be dealt with as required by law. You remain responsible for all shortfalls, costs, and losses resulting from your breach.

Severability and waiver: if any provision of these terms is found unlawful or unenforceable, the rest will continue in effect. If we delay or fail to enforce any right, that does not mean we waive that right. Any waiver must be made in writing.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. If you are a consumer, you may also benefit from rights and protections under mandatory law that cannot be excluded by contract. If you are using the service as a business customer, the courts of England and Wales will have exclusive jurisdiction unless the law requires otherwise.

Nothing in these terms affects any statutory rights you may have that cannot be excluded or restricted. If any dispute arises, the parties should first try to resolve it in good faith and without unnecessary delay. However, this does not prevent either party from taking urgent action where necessary to protect goods, property, security, or legal rights.

By using Millwall Storage services, you confirm that you have read, understood, and agreed to these terms and conditions.