Storage Millwall Terms and Conditions

These Terms and Conditions set out the legal agreement between you and Storage Millwall for the provision of storage, removals and related services in the United Kingdom. By making a booking, using our storage facilities or instructing us to carry out any removal, handling or transport work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to consumer and business customers unless stated otherwise. Additional written terms may apply for specific services or larger commercial contracts where agreed in writing.

Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Customer means the person, firm or company that requests, books or pays for our services.

Services means any storage, removals, packing, handling, loading, unloading, transport, delivery, or related services provided by Storage Millwall.

Goods means the items, effects, furniture, boxes or other property that we agree to handle, move, store or otherwise deal with as part of the Services.

Contract means the agreement between Storage Millwall and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

Scope of Services

Storage Millwall provides storage and removal services within the United Kingdom. The specific Services supplied to you will be as described in our written quotation, booking confirmation, or agreed order form. Unless expressly stated, we do not provide specialist services such as the transport of live animals, hazardous materials, perishable goods or high-value commodities requiring regulated or specialist handling.

We reserve the right to refuse, suspend or terminate Services where we reasonably believe that the Goods or the circumstances of the job present a risk to health and safety, breach legislation or may cause damage to property or the environment.

Booking Process

You may request a quotation and make a booking for our Services by contacting us and providing accurate details of the work required. This will typically include collection and delivery addresses, access information, the nature and approximate quantity of Goods, preferred dates and any specific requirements such as packing or dismantling.

Any quotation we issue is an invitation to treat only and not a binding offer. A binding Contract will arise only when we confirm acceptance of your booking in writing or when we commence performance of the Services, whichever occurs first. Quotations are based on the information you provide. If that information is incomplete or inaccurate, we may adjust the price to reflect the actual work required or, in serious cases, decline to proceed with the job.

We may request a deposit or full prepayment as part of the booking process. Where required, your booking will not be secured until cleared funds are received. Bookings are subject to availability, and we do not guarantee specific dates or times unless expressly confirmed in writing.

Customer Responsibilities

You are responsible for ensuring that all details provided during the booking process are complete and accurate, including addresses, inventory estimates, access conditions, parking constraints, and any time restrictions that may apply. You must promptly inform us of any change in circumstances that may affect the Services, such as revised dates, changes to the volume of Goods or access arrangements.

You must ensure that adequate parking or loading access is available at both collection and delivery locations, including any necessary permits or permissions. Any fines, penalties or additional costs arising from parking or access issues beyond our reasonable control may be charged to you.

Unless you have requested and we have agreed to provide packing services, you must ensure that all Goods are suitably and safely packed, clearly labelled and ready for removal or storage. You should remove and separately carry valuables, important documents, cash, jewellery, watches, items of sentimental value and other small, high-value goods that you do not wish to entrust to us.

Payments and Charges

Our charges for Services are set out in our quotation or booking confirmation. Prices may be based on time, volume, weight, distance, labour, storage space, or a combination of these factors. All sums are quoted in pounds sterling unless otherwise stated and may be subject to applicable taxes.

Unless otherwise agreed, payment for removals and related services is due in full prior to the commencement of the job or on the date of service. Payment for storage services is normally due monthly in advance. Where recurring payments are agreed, you must ensure that your chosen payment method remains valid and that sufficient funds are available to meet all due amounts.

If payment is not received on time, we may suspend or withhold Services and, in the case of storage, may exercise a lien over the Goods. We may charge interest on overdue sums at the statutory rate applicable in England and Wales until payment is received in full. You will be responsible for any reasonable costs we incur in seeking to recover overdue payments, including legal costs and enforcement expenses.

Cancellations and Amendments

You may cancel or amend your booking by giving us notice in writing. Any cancellation or amendment is not effective until we acknowledge it. Where you cancel or significantly alter a booking, we reserve the right to apply cancellation or amendment charges to cover our reasonable costs and loss of opportunity.

As a general guideline, cancellations made more than a specified period before the scheduled service date may be subject to a reduced fee or full refund of any deposit, whereas cancellations at shorter notice may incur higher charges up to the full service price. The applicable charges for your booking will be outlined in your quotation or booking confirmation or made available upon request.

We may cancel or amend a booking where we are unable to provide the Services due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, labour shortages, vehicle breakdowns, public emergencies or changes in law or regulation. In such cases, we will seek to rearrange the Services for a mutually convenient date or, where services cannot be reasonably rescheduled, we may refund any sums paid for the affected Services as our sole liability to you.

Access, Loading and Delivery

You must ensure that there is safe and suitable access to the property and any storage areas at the agreed times, including stairways, lifts, doors and corridors being reasonably clear. We may, at our discretion, refuse to move Goods that are unsafe, unlawful to handle, or likely to cause damage to property or risk to persons.

Where we are delayed or prevented from carrying out the Services due to inadequate access, incomplete packing, absence of the Customer or representative, or other circumstances within your control, we may charge waiting time or additional labour and may not be able to complete the job as planned. We are not responsible for loss or inconvenience caused by such delays.

Items Not Accepted

We do not accept for removal or storage any Goods that are illegal, dangerous, explosive, corrosive, flammable or otherwise hazardous, including gas cylinders, paint, solvents, fuel, fireworks, weapons, ammunition and similar items. We also do not accept perishable or temperature-sensitive goods, live animals, plants, foodstuffs, or waste and refuse.

It is your responsibility to ensure that none of the Goods entrusted to us fall into these prohibited categories. If we discover such items, we may refuse to handle them, require you to remove them, or dispose of them in accordance with relevant regulations at your cost. We will not be liable for any loss or damage arising from the presence of prohibited items in your consignment or storage unit.

Liability and Limitations

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods while in our custody or control is limited to the extent permitted by law and as set out in this section. We strongly recommend that you arrange appropriate insurance cover for your Goods at their full replacement value, either through your own insurer or, where available, through arrangements we can facilitate.

Unless otherwise agreed in writing, our liability for loss or damage to Goods will be limited to a specified amount per item or per consignment as stated in our quotation or booking confirmation. We will not be liable for loss or damage arising from inherent vice or defect in the Goods, normal wear and tear, atmospheric or climatic conditions, inadequate packing by you or a third party, or where the Goods have been handled contrary to our instructions.

We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of use, loss of opportunity or loss of enjoyment, even if we have been advised of the possibility of such loss. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Claims Procedure

If you believe that any Goods have been lost or damaged while in our custody or control, you must notify us in writing as soon as reasonably practicable and, in any event, no later than the timeframe specified in your quotation or booking confirmation. You must provide a reasonable opportunity for us to inspect the alleged damage and must retain any relevant packaging or evidence.

We may require documentation to support your claim, such as inventories, photographs, original purchase receipts, repair estimates or expert reports. Failure to notify us within the specified time or to provide reasonable evidence may prejudice or extinguish your claim.

Storage Conditions and Lien

Where we provide storage services, Goods will be stored in a facility or unit selected by us and may be moved within that facility at our discretion. You must not store items that are prohibited under these Terms or that would breach any law or regulation. Access to stored Goods may be by appointment only and subject to any access fees or conditions stated in your storage agreement.

We operate a general lien over Goods in our possession or control for all sums due and payable under the Contract, including storage charges, removal fees, interest and costs. If any amount remains unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods and apply the proceeds to discharge the outstanding debt and associated costs. Any remaining balance will be held for you, but will not carry interest.

Waste and Environmental Regulations

We comply with relevant UK waste and environmental regulations. We are not a general waste carrier and will not remove household refuse, hazardous waste, fly-tipped materials or other controlled waste unless expressly agreed and appropriately licensed. Where we agree to remove unwanted items, you confirm that you are entitled to dispose of those items and that they do not include prohibited materials.

We may refuse to collect or dispose of any items that we reasonably suspect may breach waste regulations or pose an environmental or health and safety risk. Any additional costs incurred in safely handling, segregating or disposing of such items may be charged to you. You agree not to request or encourage us to dispose of Goods in an unlawful manner.

Data Protection and Privacy

We will collect and process personal data about you in order to administer your booking, provide the Services, manage payments and comply with our legal obligations. Personal data will be processed in accordance with applicable data protection laws in the United Kingdom. We will take appropriate technical and organisational measures to safeguard your information.

Your details may be used for essential service communications and for limited administrative purposes. We will not sell your personal data to third parties. Further information on how we handle personal data may be provided in our separate privacy information.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations under the Contract to the extent that such delay or failure is caused by an event beyond our reasonable control. This may include, but is not limited to, extreme weather conditions, natural disasters, fire, flood, pandemic, industrial disputes, civil unrest, terrorism, road closures, utility failures or changes in law.

Where a force majeure event occurs, we will notify you as soon as reasonably practicable and will use reasonable efforts to resume performance of the Services. If a force majeure event continues for a prolonged period, either party may discuss alternative arrangements or termination of the affected Services.

Variation and Assignment

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or the commencement of Services will normally apply to that Contract. Any variation to the Contract or these Terms must be agreed in writing by an authorised representative of Storage Millwall.

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract some or all of our obligations, provided that this does not materially reduce the level of service you receive.

Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if such modification is not possible, deleted. The remaining provisions shall remain in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, formation or termination, shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Millwall agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions, subject to any mandatory consumer rights that may give you the option to bring proceedings in another jurisdiction.

By proceeding with a booking, you confirm that you have read and accepted these Terms and Conditions and agree to be bound by them in full.